Jon Smith helped me with the purchase of my Nissan Rogue. He was absolutely AMAZING! So incredibly helpful and make the entire process smooth!
I’ve never had an easier, more stress-free time buying or trading in a vehicle. Honestly, I couldn’t be happier with how these guys treated me, my wife and my son. I dealt primarily with John P (salesmen) and Ali (manager), both were kind and honest about what they could and could not do, and worked very hard to make the deal as smooth and fair as possible. I highly recommend buying from Gerald. If you do, make sure to shop with John P., and make sure Ali is there as manager.
Great car deals
Very fast service, the staff are very attentive and friendly, it was my first service, hoping that the other services are of the same quality. thanks gerald nissan
The service team went above and beyond to assist when I had an urgent problem. They:- got me in right away and called me quickly to explain what needed to be done, - totally took care of payment via my third party (non-Nissan) warranty, - spent time on the phone giving me tips (which worked) to get my car started so I could get it to them vs having to have it towed, - worked to find a loaner car for me (when they first did not have one) when they learned they needed to order a part,- let me know as soon as they found out that they would need to keep my car overnight, and - had my car ready much earlier than expected the next day. Matt and Rafael were professional, helpful, and pleasant in spite of what was apparently a really bad day (I witnessed a customer absolutely berating the Service Advisors when dropping off my car; it frankly bordered on abusive, IMO). I have always had a good experience at Gerald Nissan North Aurora, and would not hesitate to recommend it.