My time is valuable. I appreciate the fact that your dealership accepts appointments for something as simple as an oil change. Equally as important, your service department was ready to accept my vehicle at the time slot that I scheduled my appointment for. The dealership I purchased my Jeep from does not. It resulted in Long Waits just for something as simple as an oil change. I arrived and your service area was neat, clean and I was immediately helped by a service representative. Everything went extremely smoothly and my oil change took no time at all! I also like the cleanliness of your waiting lounge. That means a lot to a customer that has to wait for their vehicle. I'm very happy that your dealership is able to do service on my Jeep! You've made a true service customer out of me! :-)Read more
Beat buying experience of all time! Eric made my buying experience amazing! He showed me cars that where in my price range and that would be around the $220 to $240 and month range. Then when I found the car I looked for he texted me all the details and if I came up with questions he made it hassle free to send him a quick text and he would reply in minutes with an detailed explanation. I didn't feel pressured to buy anything he was just there to help if you needed it. Eric is the best sales man I have ever met makes the process hassle free and even called me back a week after to make sure I didn't have any questions and that I was enjoying my new car, I couldn't be happier with my experience with him he realy is the best sales man I ever met.
My lease was going to be up on my car within the next few months, so my plan was to go to the dealership and get my ducks in a row for when it was time for me to turn my car in and get a new one. My sales rep (Earl) was very nice and showed me a variety of cars (new and used) that fit the description of what I was looking for. Low and behold we found a car on their lot that was EXACTLY what I was looking for! It was like finding a unicorn. Earl was very knowledgeable about the car, took the time to explain the car and all its features, and we had fun talking about music and sports on the test drive. When it came time to crunch the numbers, Earl was very patient and thorough in explaining each financial scenario, and he worked hard to get my payments to where I needed them to be.The rest of the staff at Gerald Nissan was SUPER nice! They were friendly, respectful of my needs/wishes, and worked their butts off to ensure I got the best warranty and other offers while being respectful of my budget (which I truly appreciate). I really felt like I was well taken care of!With its friendly/helpful staff, and a facility that is VERY clean and taken care of I would highly recommend for anyone to buy a car at Gerald Nissan at North Aurora (and ask for Earl to sell you your next car). Thank you so much for helping me find my "unicorn" of a car!
Worked with Edgar and had a fabulous experience. He was able to get all my paperwork done, loan approved even though my credit isn't all that good and my income is pretty low, and gave us a great deal on our trade-in. I highly recommend this location!
I've never had an issue here and I can always expect great work!
Based on this service experience I would recommend. Nico did a thorough job in every way. He told me exactly what was going to be done, the cost and the time it would take. He also gave me details on what might be needed next time. It was an experience like I have received in the past.Read more