Review - Matt from the Blue team is always helpful and polite. A very Nice Guy! The service is always excellent and done when they say it will be done.
Kudos to Alexander True at Gerald Nissan in North Aurora. As a Nissan car salesman, we found him to be trustworthy, knowledgeable, helpful and easy going. We test drove two different models of Nissan on two different days. Alexander was hard working, professional, and efficient even in very cold and snowy weather. Alexander educated us thoroughly on the features, control buttons and knobs, and operation of the models we drove. He struck the right balance regarding willingness to help us select a Nissan without pressuring us to do so and was understanding of our desire to test drive other vehicle Makes as well. He respected our decision-making process, price negotiation and smoothly guided us through initiating the purchase. He followed up with us within a week of our purchase to answer any questions we might have. All in all, we felt very happy with our brand-new Nissan Rogue Sport and also with the process of finding the right vehicle for us. I highly recommend working with Gerald Nissan in North Aurora and with the salesman Alexander True. We enjoyed the experience very much.
The entire staff made my first car purchase easier and more enjoyable than I had expected. Jacob Lindholm worked with my preferences and found me the perfect car on my first visit, making it fun and stress free.
Oil change - Friendly, attentive, personable; outstanding service-salesperson noticed that I had parked in the wrong spot and drove my car to the service dept since it was the first time using it
I initially got off on the wrong foot however I believe it was due to a miscommunication. I dealt with Erik Vargas and Sunny (correct spelling?). While Erik was a great salesman, Sunny was the superstar. He did everything he could to make my deal possible. I had an issue with my trade in that delayed me getting in there a week later. Both were understanding and kept their word! My first Nissan and the experience will have me coming back and telling others! Thanks Gerald Nissan!
I came to Gerald with no expectations, but the staff were so accommodating and helpful. I spoke to Dan Conro before arriving, and his advice helped me in making the decision to start here. I then spoke to Jacob Lindholm about the vehicle, and he was very interactive, even taking me on a thorough test drive. Sunny Phetthongsy wanted to make sure my trip from Chicago was worth it, and I am happy to be leaving with a car that I am very pleased with. Thanks to Alex Ortiz who helped with the financing. Happy to be leaving with a car and feel confident in my choice, thanks to everyones help!
Good experience! - TJ was a friendly, professional young man. He worked with me closely over weeks of going back and forth getting the information i requested. He was patient, very thorough, and kept us at ease the entire time. The financing experience was good as well, there were some tech issues, however we were taken care of well in that time. The entire experience was pleasant.